Refurb Phone is a trading name for Ezy Gadgets (EU) B.V. By purchasing or ordering the Goods and/or Services, you agree to be bound by the terms and conditions set out below. Before you place your order, if you have any questions relating to these Conditions please speak to one of our sales staff or contact us via our website at www.refurb-phone.ie in the contact us section. Our terms and conditions comply with appropriate UK legislation and are only available to UK residents. "Refurb Phone" is the trading name for Ezy Gadgets (EU) B.V. ; "Conditions" means these terms and conditions; “Goods” means any goods you purchase under these Conditions; “Non-subscription Services” mean any Services other than Subscription Services; “Personal Information” means the details provided by you to us; "Services" means any services you order or otherwise purchase under these Conditions; “Subscription Services” means any Services to which you subscribe on an ongoing basis and which are supplied to you by us, for example technical support Services; "Us/our/we" means Ezy Gadgets (EU) B.V. , a company registered in the Netherlands under the number 82072582 with registered office located at 1st floor, Unit 6, Oslo 3, Barendrecht 2993 LD ; "Website" means either one of the websites located at www.refurbphone.ie or any other URL which may replace it; and "You/Your" means the person ordering or otherwise purchasing the Goods or Services. 


1.1. You undertake:  1.1.1. to pay any amounts due to us in a timely manner;
1.1.2. that the Personal Information which you provide is true, accurate, current and complete in all respects; and
1.1.3. to notify us immediately of any changes to the Personal Information by contacting us via our website at www.refurbphone.ie in the contact us section; and
1.1.4. not to impersonate any other person or entity or to use a false name.
1.2. We reserve the right to modify the price or the content or withdraw, temporarily or permanently, some or all of the Goods or Services available via our stores and/or our Website. We also reserve the right to change or add to these Conditions from time to time.
1.3. Unless you have placed an order for any Goods or Services, or you subscribe to any Subscription Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.
1.4. From time to time we may also have to make changes in the specification of any Good or Service:
1.4.1. to make it conform with any applicable safety or other statutory requirements; or
1.4.2. to make it reflect changes in the manufacturer’s specification, but we will endeavour to ensure that such changes do not reduce the quality or performance of such a Good and/or Service. Where you have placed an order for the affected Good and/or Service and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.

1.5. GOODS

1.5.1. You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.
1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control.
1.5.3. The purchase of software products is subject to your acceptance of the terms of any end user and/or licensing agreement(s) relating to such software.
1.5.4. We are under a legal duty to supply Goods that are in conformity with these Conditions.


2.1. The Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us and those who are residents in the United Kingdom. Services that come with minimum term contracts are only available to individuals who are 18 years old or over and by ordering or otherwise purchasing such Services, you confirm that you are 18 years old or over.
2.2. When so requested by us, you must provide your name, phone number, address, payment details and other requested information.
2.3. Each order placed by you will be treated as an offer to purchase the Goods and/or Services to which your order relates. The contract will only be completed when we dispatch the Goods/commence the provision of the Services (as applicable) or when we take any due payment from you (which includes debiting your payment method), whichever is the earlier.
2.4. You acknowledge that any automated acknowledgement given when you place an order shall not amount to our acceptance of your offer to purchase.
2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you using your Personal Information. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit.


3.1. The price of the Goods or Services (if any) shall be our quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price of which we inform you prior to accepting your order. All graded mobile phones are sold on the VAT marginal scheme ( second hand goods ) and vat cannot be reclaimed. All accessories are sold inclusive of VAT.
3.2. You shall provide payment prior to us providing you with the Goods or Services (as applicable) unless otherwise agreed by us in writing.
3.3. You confirm that any payment method you use is yours.
3.4. All payment methods other than cash are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by any failure of such checks or authorisation.
3.5. Once any Goods you have ordered or otherwise purchased have been collected and/or otherwise received by you,, all risk of damage to, or loss of, the Goods shall pass to you.
3.6. Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of such Goods.
3.7. Until such time as the ownership of the Goods passes to you, you shall hold it on our behalf and keep it safe and identified as our property.
3.8. Until such time as the ownership of the Goods passes to you, we shall be entitled to ask you to return the Goods to us.


4.1.1. Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.1.2. You may not cancel any order for Services at any time.
4.1.3. You may cancel any order for Goods other than software at any time within 14 calendar days from the day after receiving your Goods without liability to us. You than have another 14 days to ensure the device is back at our premises. Failure to return the device within the designated timescale will result in the refund not being provided.
4.1.5. Where you have ordered software, you do not have a right to cancel your order once it has been accepted and either (i) download of the software has started; or (ii) where the software has been delivered to on CD, DVD or other similar storage devices and the software is unwrapped.
4.1.6. You may cancel your order by contacting us via sales@refurbphone.eu. For further details on how to cancel, please see www.refurbphone.ie. Any cancellation notice must be given before the end of the 14 day period referred to above.
4.1.7. Where you cancel an order for Goods, it must be returned to us within 14 days of the date of cancellation, complete (together with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.
4.1.8. Unless collection of the Goods has been arranged, you must return the Goods by sending it to Ezy Gadgets (EU) B.V,, 1st Floor, Unit 6, Oslo 3,2993 LD, Barendrecht, the Netherlands . It is your responsibility to ensure that the Goods are received by us and we recommend using recorded and signed for delivery where appropriate in respect of the type of Goods that you are returning. Please see our returns policy on www.refurbphone.ie for further information.
4.1.9. Where we have agreed to collect the Goods from you, you must ensure that you make the Goods available for collection at the time arranged.
4.1.10. You shall be under a duty to take reasonable care of the Goods until received or collected by us (if applicable) and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.
4.1.11. You are entitled to examine any Goods that you have ordered as you would in a shop. However, if you damage the goods or tamper with the software we reserve the right to void the refund.
4.1.12. If you cancel your contract in accordance with the provisions of this Clause
4.1, subject to the provisions of Clauses
4.1.7 and 4.1.11 we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you under Clause 4.1.7) within 14 days.


5.1. For Brand New devices manufacturers warranty is provided. If the phone develops a fault the customer must contact the manufacturer directly to resolve the fault.
5.2 Brand New genuine accessories, manufacturers warranty is provided. If the phone develops a fault the customer must contact the manufacturer directly to resolve the fault.
5.3 Brand New generic accessories, warranty is provided by Refurb Phone. The product warranty is 12 months and you must contact Refurb Phone.
5.4 Premium Refurbished / very good and fair condition products come with 24 months warranty and covers technical faults. The warranty does not cover accidental / water liquid damage or physical damage.
5.4.1. If a device is sent back to Refurb Phone that is damaged by the customer than Refurb Phone reserve the right to charge the customer 15 euros to return the device back to them. The device will be returned on a tracked delivery service, which maybe DPD classic or a similer service.


6.1. We need to collect certain Personal Information to provide you with the Goods and/or Services. This Personal Information will form part of a record of your dealings with us. 
6.2. When you contact us, we may ask for certain Personal Information to be able to check your identity and we may make a note of this. We will keep Personal Information given to us by you or others during your relationship with us. This includes:
6.2.1. details you give us on order forms or during communications with you; and
6.2.2. details we receive from credit reference and fraud detection agencies.
6.3. You agree that we may use and update your Personal Information:
6.3.1. for credit and credit related services and to manage your accounts;
6.3.2. when applicable in relation to the Goods and/or Services ordered, to make credit, fraud and identity checks on you (i) prior to accepting your order; and (ii) subsequently for the purpose of risk assessment, debt collection and fraud prevention whilst you retain a financial obligation to us;
6.3.3. to provide you with goods and/or services that you have ordered;
6.3.4. to trace and recover debts;
6.3.5. to prevent and detect fraud, crime and money laundering;
6.3.6. to update our records about you; and
6.3.7. to check your identity.
6.4. If you give us false or inaccurate information or we identify fraud, we may record this.
6.5. We may use and disclose information about you and how you run your accounts to credit reference, law enforcement and fraud prevention agencies. For example, if you do not pay any sums owed to us when due, details of this failure may be passed on to credit reference agencies who will record this information against your credit file. Such records may remain on file with credit agencies for 6 years after your account is closed, whether settled by you or defaulted.
6.6. Credit Agencies may pass the Personal Information that they received from us to other organisations in the performance of credit and/or fraud checks. Your Personal Information together with any additional information held by credit reference agencies and fraud prevention agencies may also be used to trace your whereabouts and recover debts that you owe.
6.7. Information held about you by credit reference agencies may be linked to records of people who are financially linked to you. We and other organisations may use credit reference agency and fraud prevention agency records that we receive about you, and people financially linked to you to help make decisions about you and them.
6.12. Your Personal Information is confidential, we will only disclose it outside the Ezy Gadgets (EU) B.V, when: you give us your consent;
6.12.1. it is needed in order to obtain professional advice;
6.12.2. it is needed to investigate or prevent crime (e.g. to fraud prevention agencies);
6.12.3. the law permits or requires it, or any regulatory or governmental body requires it, even without your consent;
6.13. We may administer your account and provide services from countries outside Europe that may not have the same data protection laws as the UK. However, we will have contracts or other legal mechanisms in place to ensure your Personal Information is adequately protected, and we remain bound by our obligations under the Data Protection Act even when your Personal Information is processed outside Europe.
6.14. We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, to check any instructions given to us and to improve the quality of our customer service.
6.15. Where we process sensitive Personal Information, we will employ appropriate security measures.
6.16. If you would like us to tell you what information we hold about you, or if you wish to have details of the credit reference or the fraud prevention agencies from whom we obtain and with whom we record information about you, please write to us at Ezy Gadgets (EU) B.V, 1st Floor, Unit 6, Oslo 3, Barendrecht 2993 LD and include your full name, address and a copy ID with each request. There maybe a fee for this.
6.17. You will have the opportunity to consent to us contacting you by e-mail, phone, SMS or MMS from time to time occasionally about products and services of Ezy Gadgets (EU) B.V and carefully selected third parties we believe may be of interest to you.
6.18. You can make changes to your marketing preferences and/or correct or update any inaccurate or incomplete information at any time by visiting the contact us section of our site or alternatively, you can write to us at us Ezy Gadgets (EU) B.V, 1st Floor, Unit 6, Oslo 3, Barendrecht 2993 LD. Please note that it may take up to 28 days for such changes to take effect.
6.19. We may pass your information to the Mobile Equipment National Database ("MEND") and the Stolen Equipment National Database ("SEND") (organizations operated by Recipero Limited, a company registered in England and Wales under Company No. 3794898 and with its registered office at Lawrence House, Lower Bristol Road, Bath BA2 9ET) to enable MEND or SEND to contact you in the event that you lose your Mobile Phone/Smart Phone or it is stolen from you. Please contact us on 01 443 4221 if you do not want your information to be passed to MEND and/or SEND. PLEASE NOTE: Once you have been registered with MEND and SEND, it is your responsibility to ensure that you notify any change of mobile phone to MEND and SEND to ensure that there is no interruption of their service to you. 6.20. If you give us information about another person, you confirm they have given you permission to provide it to us and for us to be able to process their personal information. You must also confirm that you have told them who we are and the basis on which we will use their information.


7.1. You may send us notices under or in connection with these Conditions:
7.1.1. by post to Ezy Gadgets (EU) B.V, 1st Floor, Unit 6, Oslo 3,2993 LD, Barendrecht, the Netherlands; or
7.1.2. via our website www.refurbphone.ie.
7.2. Proof of sending does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you.


8.1. We will not be liable under this contract for any loss or damage caused by circumstances where: 
8.1.1. there is no breach of a legal duty of care owed to you by us;
8.1.2. such loss or damage is not a reasonably foreseeable result of any such breach; or
8.1.3. any loss or damage which results from the breach by you of any term of these Conditions. 
8.2. Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption. 
8.3. We will not be liable for any loss or damage caused by us in circumstances where: 
8.3.1. there is no breach of a legal duty of care owed to you by us; and/or
8.3.2. such loss or damage is not reasonably foreseeable.
8.4. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions. 
8.5. Nothing in these Conditions shall: 
8.5.1. exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
8.5.2. limit your rights as a consumer under applicable UK law. 
8.6. We shall not be liable where we are unable (using reasonable efforts) to provide any Goods and/or Services ordered by you as a result of any event outside our reasonable control. 
8.7. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available. 
8.8. The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to the legally required standard. 
8.9. Each provision of this Clause 8 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.


9.1. If either of us cannot do what we have promised because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this. 


10.1. We use certain shopify apps to provide a better customer experience. These apps are fully verified on shopify. 


11.1. You may not but we may, assign, charge or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void.    


12.1. If you ever wish to complain about the Goods or Services, you may do so in the following way: 
12.1.1. through our website at www.refurbphone.ie in the contact us section or by email sales@refurbphone.eu or by phone on 00 44 (0) 203 773 5252
12.2. If you are not happy with the way that we deal with any disagreement and you want to take court proceedings, you must do so within the EU.
12.3. Under EU Regulations around online dispute resolution for consumer disputes, traders are required to provide consumers with an accessible electronic link to the Online Dispute Resolution (ODR) platform. You can submit your complaint via the Online Dispute Resolution platform, which can be found at http://ec.europa.eu/odr.


13.1. Monitoring or recording of your calls may take place for our business purposes, such as quality control and training, to prevent unauthorised use of our telecommunications systems and to ensure effective systems operation and in order to prevent or detect crime. 


14.1 At Refurb-phone, our priority is to ensure that personal information needed to process your order is safeguarded and the security of your personal details is at the core of our business. We are very proud of the security measures we have taken in order to protect your information and transactions. That is why we use Shopify Payments / Google Pay / Apple Pay / Shop Pay / Klarna Worldpay Credit Card Authentication process and Paypal. Any sensitive information you send to us, from your computer to our servers is encrypted in transit using the Secure Sockets Layer (SSL) protocol. We use the highest commercially available encryption key length of 128-bits. 


15. Refurb Phone will aim to dispatch the goods the same working day if the order is placed before 2pm. 
15.1. We dispatch all orders via the DPD Classic service, which is a two working day service.
15.2. All orders are dispatched from our Netherlands warehouse. 
15.3. Refurb Phone cannot accommodate for special instructions left by the customer either on the notes section of the website or via email in regards to delivery.
15.6. If the customer has attempted to change the delivery address with our courier, it is the customers responsibility to chase it up with the relevant courier company if the order is not delivered within the designated timescale.